I am unable to log into the App
If you have not been approved to be a Hauler, you will not be able to access the Curb-It Hauler App. Log into the Hauler Portal and check your application status.
Please provide your Hauler account credentials
From the Sign In page in the App, you can request a new password by clicking the Forgot Password link.
You will be prompted to enter your email address, where a temporary verification code will be sent. The next page will ask for your new password and the verification code.
If you are still having issues logging in, you can contact Curb-It by selecting, Submit a Request in the upper right corner of this page, or by going to support.
System tells me Account doesn't exist.
Log into the Hauler Portal and check your application status.
When recreating my Account, system says account exists.
Log int the Hauler Portal and check your application status.
How do I know what Jobs are available?
All Jobs are posted in the Curb-It App under the Jobs menu. All jobs will get bids, and you will see on-demand and scheduled Jobs in this part of the app.
The map will show you the general area of where the Job is. This info can be used to best determine your bid.
I am not able to see any available Jobs.
Zoom out on the App map. Increase your map view to see available Jobs.
If you still do not show areas check your active territories.
Am I responsible for bringing my own supplies and equipment?
Yes. Be sure to bring all the tools and supplies necessary to successfully complete the Job. If multiple trips are required, communicate that with the customer.
Will customers help with moving/loading?
- The customer is paying you for the moving/loading help. You should not ask a customer to help.
- If you require assistance please talk it over with the customer via chat before you bid on a Job.
- Customers will expect a discounted price if they are asked to help.
Am I required to enter customer homes?
Yes. Part of the Curb-It mission is to remove items wherever they are located. Confirm where items are when you chat with customers, and ask for details like whether or not there are stairs.
Is the customer required to be at the Job site?
No. The customer does not need to be present. You can chat with customers an hour prior to the Job window opening.
What happens if the Job isn't as described?
No problem. You can simply update the current Job in the Hauler App with the additional item descriptions, picture(s) and adjusted costs, then select Request Payment.
The customer will be notified in the Customer App and asked to Decline or Accept this adjustment to the Job. The Hauler will only remove the additional items once the customer has accepted the adjustment from the App.
For the safety of you and our customer, all payments must be made in the App.
If a customer is adamant or you are at a stalemate in agreement, please contact support immediately through the App.
Can I take additional items not listed in the Job?
Sure. You can simply update the current Job in the Hauler App with the additional item descriptions, picture(s) and adjusted costs, then select Request Payment.
The customer will be notified in the Customer App and asked to Decline or Accept this adjustment to the Job. The Hauler will only remove the additional items once the customer has accepted the adjustment from the App.
How do I cancel my Job if I am unable to make it?
You should make every effort to meet your Job commitment and notify the customer of your situation either way.
Should you need to cancel, do this via the Curb-It App. Go to My Jobs and select the Job you want to cancel. Select the cancel button. Select why you are canceling the Job.
NOTE: When you cancel a Job you pay a fee of 20 percent of the accepted Job bid. Repeated cancellations will result in the closure of your Curb-It Hauler account.
What is the service cancellation policy?
Please refer to our terms and conditions agreement.
NOTE: When you cancel a Job you pay a fee of 20 percent of the accepted Job bid. Repeated cancellations will result in the closure of your Curb-It Hauler account.
Is tipping allowed?
Customers may tip you in cash.
What happens if the customer cancels job?
You will receive a push notification.
SAFETY
Please abide by prudent and common sense safety procedures. If at anytime you feel unsafe, leave the Job and contact Support. In case of emergency, dial 911
Ratings
At Curb-It, we use a Star Rating system to help ensure the satisfaction of our users. Haulers are expected to maintain the highest levels of customer satisfaction in order to remain on the Curb-It platform.
At the end of a Job, the customer is asked to rate your service on a scale of 1 to 5 Stars, 5 being the best. Anything less than 4 Starts means that the customer was not satisfied. This will trigger a review.
As a Hauler, you are also given the opportunity to rate the customer once you have completed the Job.
We understand that this is not a perfect system. If you believe something unfair or uncontrollable has contributed to a negative review, please Submit a Request for review in the upper right corner of this page, or go to support.
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