Customer Chat

This feature was designed to allow Haulers to ask clarifying questions of the Client during the bidding process to ensure an accurate bid and to help avoid surprises. Example: “What is inside the bags,” or “Is there asbestos in that material?”

A Hauler can initiate a Chat with a Client both before a bid is placed and upon winning the job. Upon the first chat, the customer receives a notification such as the one listed below.

When the chat icon is tapped on, the hauler's question is seen and a response can be provided.

Haulers are required to use Chat in accordance with Curb-It standards.  This means that during the bidding process, Haulers should not engage in the following:

• Discuss money or price in any way
• Argue or engage with other Haulers involved in the bidding process
• Ask for other service dates/times beyond what the Client has requested
• Employ hard sale techniques or pressure the Client in any way
• Asking a Client to cancel their bid
• Professional, courteous communication is expected

Please contact Curb-It support if a Hauler is not upholding these standards.